On-demand delivery · Fair Work Commission

Delivery workers are officially the first in the world to win these rights.

This was only possible because TWU members organised, spoke up, and pushed for minimum standards across the industry. The Fair Work Commission has now made the final order. From 17 August 2026, these are no longer proposed rights — they're the law.

Order made 11 Aug 2026

Operative date 17 Aug 2026

Won by TWU members

ORDER FINAL 17 AUG 2026

It's official — the final order has been made.

On 8 July, the Fair Work Commission released a notice saying the historic minimum standards for food delivery workers across Australia would come into effect once a final order was made. There was a short delay while the Commission finalised the details. That order has now been made.

"Further to the decision issued by an Expert Panel for the road transport industry on 11 August 2026, the following employee-like worker minimum standards order is made: Interim On-Demand Delivery Employee-Like Worker Minimum Standards Order."

This is a historic win for delivery workers across Australia. It was only possible because workers organised, spoke up, and pushed for minimum standards across the industry. These rights are only the first step. With more worker power, we can push for even greater outcomes.

✓ Order MS900103 made 11 Aug 2026 ✓ In effect from 17 Aug 2026 ✓ Won through worker organising

How we got here

Congratulations on a historic TWU win.

This was only possible because TWU members pushed relentlessly for these standards for years and remained united through every challenge along the way.

28 Aug 2024

TWU members file the application

TWU members apply to the Fair Work Commission for a minimum standards order covering delivery workers doing on-demand food and grocery delivery.

24 Nov 2025

A consent draft is filed

TWU members file a draft order developed together with Uber Eats and DoorDash — a preliminary framework of minimum standards for the industry.

11–15 May 2026

Five-day hearing

The Fair Work Commission hears evidence and submissions from TWU members, Uber, DoorDash, Amazon, Australia Post and others.

8 Jul 2026

A historic decision is handed down

The Fair Work Commission hands down a decision that could set minimum pay and conditions for tens of thousands of delivery workers as early as 10 August. There is a bit more work to be done before a final decision is made, but this is a major milestone in our fight for rights.

11 Aug 2026

The final order is made

The Fair Work Commission makes the final order — MS900103, the Interim On-Demand Delivery Employee-like Worker Minimum Standards Order. What had been a proposal is now confirmed law, set to commence 17 August 2026.

17 Aug 2026

The order takes effect — enforce it and build on it

From this date, all 8 rights are enforceable minimum standards. The next step is to enforce these new union rights and build on them. The rights we win now are only as strong as we are — more workers must come together to enforce them and fight for future improvements.

Eight rights, one order

Your 8-part explainer, in one place.

TWU members share regular information explaining each right under the proposed MSO and why it's important to urgently unite behind this now. Tap each one to read more.

On-Demand Delivery MSO

Part 1–8: Explainer Series

01Consultation rightsCl. 5›

The proposed order says each delivery platform must give written notice to all delivery workers where the platform makes a significant change to workers' jobs — including exiting a market, dropping a category of products, changing the class of vehicle required, or making permanent changes to the app's hours of operation. Workers must be given enough time and opportunity to provide feedback, which must be given genuine consideration. Around the world, delivery platforms have denied workers this right when making decisions that significantly alter their livelihood. Under the MSO, this changes forever in Australia.

02Platform feedback forumsCl. 6›

Each delivery platform must set up a Platform Feedback Forum so workers can raise issues and have genuine discussions with the platform. The forum must meet at least four times a year, and must include one union official, one platform representative and at least three workers. Platforms must give genuine responses to workers, even if they don't fully change their decisions. For far too long, delivery workers have tried to give genuine feedback only to be met with automated responses and no real human review. Under the MSO, we can change that.

03Workplace delegate rightsCl. 13›

A workplace delegate is a worker leader who represents workers in their industry, raises issues with platforms on behalf of co-workers, and helps enforce workers' rights and conditions. Under the MSO, a delegate can communicate with all delivery workers through a system-wide message twice each year. Delegates are entitled to paid delegates' leave at $32 per hour to carry out their union role, with a pool of at least 225 hours per calendar year. These are critical power-building rights that give workers more power to keep building improvements across the industry.

04Right to upfront job informationCl. 12›

Platforms must tell workers upfront: the pickup name and location of the job, whether the job includes bulky items or alcohol, the approximate drop-off area, the minimum delivery fee, and the estimated completion time. For far too long, delivery workers would show up at the merchant only to learn they had a bulky order to pick up without being prepared for it in advance, causing a risk to work health and safety. Not anymore.

05Right to a safety netCl. 14›

As soon as the order takes effect, workers in this industry will be paid no less than a minimum earnings floor over any earning period, which may be up to 21 days. If a worker is paid less than the earnings floor, the platform must pay a top-up to make up the difference in the next earning period, or within seven days. This provides a minimum floor that lifts average rates of pay, while ensuring workers are paid for time spent waiting to collect an order and travelling to and from a restaurant or store. See the full rate card below.

06Pay transparencyCl. 12, 14›

It has been a long-standing issue for delivery workers where they were kept in the dark on how their pay was calculated. Under the new pay transparency rights, platforms must inform workers how their delivery fee was calculated, whether incentives or adjustments were included in their pay, whether the minimum safety net was met, and how top-up payments were calculated and added.

07Insurance provisionsCl. 9›

A delivery platform must take out and maintain a reasonable personal accident insurance policy. If the platform makes a detrimental change to its insurance policy, it must consult with delivery workers. We know that a third of delivery workers report being seriously hurt or injured. This right ensures delivery workers receive some support when injured.

08Access to platform recordsCl. 7›

All delivery platforms must provide workers or their union with copies of records that platforms must maintain for seven years — including all gross and net amounts paid, any deductions, and the total number of hours of engaged time. Platforms must provide this information at the end of each earning period, which may be up to 21 days. Accessing information about how we get paid is powerful. It keeps platforms accountable towards workers and helps our union enforce the minimum rates of pay.

Total rights won8

The minimum safety net.

For years, delivery workers' pay has gone backwards despite soaring cost-of-living pressures. Through these new rights, TWU members have changed that forever.

TWU minimum safety net explainer graphic

TWU Right to a Safety Net

Vehicle class	10 Aug – 31 Dec 2026	1 Jan – 31 Dec 2027
Bicycle (pedal or no vehicle)	$31.30/hr	$31.80/hr
Electric bicycle or scooter	$31.30/hr	$31.80/hr
Combustion motorcycle or scooter	$31.50/hr	$32.00/hr
Motor vehicle up to 1 tonne	$32.00/hr	$32.50/hr

From 1 January 2028, rates adjust annually in line with the FWC's Annual Wage Review — or as otherwise ordered by the Commission. If you're paid below the floor over an earnings period (up to 21 days), the platform must top you up within the next period, or within 7 days after it.

How the earnings floor works

Coverage & process

What you need to know.

Who's covered

On-demand food & grocery delivery

Workers engaged through an app to collect and deliver food, beverages or groceries ordered online, for immediate or as-soon-as-practicable delivery.

Who isn't

Heavy vehicles & "last mile" freight

Vehicles with a carrying capacity over 1 tonne fall outside this order. Last mile delivery work is being fought for separately, in related matters MS2024/1 and MS2024/2.

Your status

These rights don't take away your flexibility

This order sets minimum standards on top of the flexibility delivery workers already value — it doesn't change how or when you choose to work.

Dispute rights

A fair process to resolve issues

Workers can access a fair process for resolving issues related to these new rights, including with union representation, through the platform first and then the Fair Work Commission if needed.

Common questions

What does this mean for you?

TWU Gig Workers Hub

FAQ Receipt

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Is the order really final now?

Yes. The Fair Work Commission made the final order — MS900103 — on 11 August 2026. This latest development doesn't take away from what delivery workers have won; it confirms it. The new minimum standards come into effect on 17 August 2026.

Why is the order described as "interim"?

The order is set to be reviewed once related "last mile" delivery matters (MS2024/1 and MS2024/2) are decided, so that rates and terms stay consistent across the whole industry. It's fully in force in the meantime.

Does the earnings floor include time spent waiting for an order?

The earnings floor is calculated by the minimum hourly rate over your engaged time — the total time spent while completing orders, from when you first accept an engagement to the final delivery.

Can a platform dock my pay for any reason?

Only in limited circumstances, such as suspected fraudulent conduct — and even then, you must be notified of the specific engagement and reason, and you have the right to contest it.

Who do I contact about this?

If you are a union member, reach out to your delegate via the gig portal at gigportal.twu.com.au for the latest on TWU Food MSO. Not yet a member? Join at twuaus.com/gigjoin, or sign up to keep yourself updated on all important updates about the MSO.

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To ensure TWU-won rights for delivery workers are enforced as strongly as possible, large numbers of delivery workers are coming together to join their union. The rights we win now are only as strong as we are. If you are already a member, share this with one other worker you know.

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